RIFF CULTURE PRIVACY POLICY

Last Updated: October 14, 2026

At Riff Culture, your privacy matters. We are committed to handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how information is collected, used, shared, and protected when you visit www.theriffculture.com, shop our products, subscribe to our newsletter, or interact with our content and services.

Riff Culture is based in Quebec, Canada.

1. Information We Collect

Depending on how you use our website, we may collect:

• Contact Information: Your name, email address, phone number, and information you provide when contacting us.

• Purchase Information: Billing and shipping details, products purchased, order history, and transaction records.

• Newsletter Information: Your email address and subscription preferences.

• Website Usage Information: IP address, browser type, device information, pages visited, and interactions with our website.

• Submitted Information: Messages, inquiries, feedback, and other information you voluntarily provide.

Some information is collected directly from you, while technical and usage information may be collected automatically through cookies and website technologies.

Information requested during checkout is necessary to process your order. Other information, such as newsletter subscriptions, is generally optional.

2. How We Use Your Information

We use personal information to:

• Process payments, fulfill purchases, and deliver orders.

• Respond to customer questions and provide support.

• Send newsletters, music updates, and promotional offers when authorized.

• Improve website functionality, content, and shopping experiences.

• Analyze website traffic and performance.

• Maintain security, prevent fraud, and meet legal obligations.

We limit the collection and use of personal information to legitimate business purposes and obtain consent where required.

3. Cookies and Tracking Technologies

Riff Culture uses cookies and similar technologies to operate its website, remember preferences, measure performance, and improve the visitor experience.

Our website includes a cookie consent banner, allowing visitors to manage their preferences for non-essential cookies.

Cookies may include:

• Essential Cookies: Required for core website functions, security, shopping carts, and checkout.

• Analytics Cookies: Help us understand website traffic and how visitors interact with our content.

• Functional Cookies: Support additional website features and preferences.

• Marketing Cookies: May be used by enabled marketing services to measure advertising performance.

Non-essential cookies and tracking technologies are subject to applicable consent requirements.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Some third-party services may use their own technologies and privacy practices.

4. Online Store and Payment Processing

Our online store operates through Wix, with payment processing and order fulfillment supported by third-party service providers.

When you make a purchase, the information necessary to process payment, fulfill your order, and arrange delivery may be shared with the relevant providers.

Complete payment card information is handled by the applicable payment processor rather than stored directly by Riff Culture.

These providers maintain their own security and privacy practices.

5. Newsletter and Marketing Communications

Visitors may voluntarily subscribe to receive Riff Culture newsletters, artist discoveries, music news, product announcements, and special offers.

We send commercial marketing communications only where permitted by applicable law.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing emails does not prevent us from sending necessary transactional communications, such as order confirmations and shipping updates.

6. Sharing Information With Third Parties

Riff Culture does not sell customer mailing lists or personal information.

We may share necessary information with service providers supporting our operations, including:

• Website hosting and e-commerce services.

• Payment processors.

• Product fulfillment and shipping partners.

• Email marketing services.

• Website analytics and security providers.

We may also disclose information when legally required or when necessary to protect our rights and prevent fraudulent activity.

We take reasonable steps to ensure personal information is handled appropriately by service providers.

7. Third-Party Links and Services

Our website may link to external services such as Spotify, social media platforms, music websites, and other third-party resources.

When you leave Riff Culture or interact with third-party services, their own privacy policies and terms may apply.

We encourage you to review those policies before providing personal information.

8. Data Storage, Security, and Retention

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.

Information is retained only as long as necessary for the purposes described in this policy or as required by applicable legal, tax, accounting, and business obligations.

When personal information is no longer required, we take appropriate steps to securely delete, destroy, or anonymize it.

Although we work to protect your information, no online system can guarantee absolute security.

9. International Data Processing

Riff Culture operates from Quebec, Canada, and serves visitors and customers internationally.

Some service providers may process or store information outside Quebec or Canada.

Where required, we assess these arrangements and implement appropriate safeguards before transferring personal information to another jurisdiction.

Information processed internationally may be subject to the laws of the country in which it is handled.

10. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Withdraw consent for certain uses of your information.

• Request deletion of information where legally permitted.

• Request a copy of eligible personal information in a structured, commonly used technological format.

• Ask questions or submit complaints about our privacy practices.

We may need to verify your identity before processing certain requests.

Privacy requests will be reviewed and handled within the time limits required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, business operations, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Where legally required, we will provide additional notice of material changes.

12. Contact and Privacy Inquiries

For questions about this Privacy Policy, requests concerning your personal information, or privacy-related complaints, please contact:

Riff Culture

Privacy Officer: Jeff Lapierre

Email: Riffculture@outlook.com

Website: www.theriffculture.com

Please include "Privacy Inquiry" in your email.

We are committed to reviewing privacy concerns responsibly and responding in accordance with applicable privacy laws.